Lexington Memorial Hospital




Patient Relations Patient Relations 336.238.4558 336.238.4557 Lexington Memorial’s Patient Relations Department serves as patient advocates for both inpatients and outpatients. The staff provides valuable information and counseling regarding patient rights and responsibilities, living wills or health care powers of attorney. Visit our page or Advanced Medical Directives for more information Interpreter Services Interpreters are available on an as needed basis to our patients who do not speak English. We have the capability to access over 140 languages via telephone interpreter services. The hospital also provides the deaf and hard of hearing patient with sign language interpreters. There are two TDD/TTY telephone machines for use by the deaf. All televisions in patient rooms are equipped with closed-caption capabilities. Advanced Medical Directives Lexington Memorial Hospital supports the rights of patients to make informed decisions regarding the acceptance or refusal of medical and surgical treatment or procedures. If you do not have an Advanced Directive (Living Will), the hospital will provide you with the information and the explanation needed for patients to make an informed decision. The Patient Relations staff can help with your questions regarding Advanced Directives and assist in completing the document if so desired. Patients can ask their nurse or call 238.4557 to reach a Patient Representative.	Patient Rights & Responsibilities Access to Care - All Patients - infants, children, adolescents and adults - have the right to considerate and respectful care, regardless of age, creed, sex, national origin or the patient's ability to pay for services provided. Our staff will make every effort to treat everyone, as we would like to be treated. Information - Every patient has the right to have explanations of the current information regarding his or her diagnosis, treatment and prognosis, which are clear and in the language they understand. The name(s) of any physician or hospital staff member participating in their care shall be made know to the patient. Visitors - All patients have the right of access to people outside the hospital by means of visitors, by written communication and/or verbal communication by telephone. Consent - Every patient has the right to be informed and understand all of the procedures, treatments and/or alternatives to treatments to be performed while in the hospital. This includes the right to know if the hospital proposes to engage in or perform human experimentation or other research/educational projects which may affect the patient's care or treatment. Refusal of Treatment - To the extent permitted by law, all patients have the right to refuse any procedure or treatment, obtain another opinion regarding their diagnosis and even leave the hospital against medical advice if they desire. Privacy and Confidentiality - Every patient has the right to privacy and confidentiality regarding their medical record, testing, treatment and case management and discussion among healthcare professionals. Emergency Care and Treatment - Every patient has the right to have emergency care and treatment when they present in need, within the capabilities of the hospital and medical staff with evaluation, services and/or referral as indicated. Continuity of Care and Consultation - Every patient has the right to continuity of care. Treatments, appointments, available physicians and consulting physicians will be made known to the patients. Further, all patients have the right to consult with a specialist or other physician(s) at their own request and expense. Hospital Charges - Every patient has the right to examine and receive explanation of his or her hospital bill, regardless of the source of payment. Personal Safety - Every patient has the right to expect reasonable safety practices with regard to their care and within the hospital environment. Some people may need help in coping with the complexity of being in the hospital. We understand that anxiety and fear are at high levels when you are a patient in the hospital. At Lexington Memorial, we provide someone to respond to your individual questions, concerns and/or problems that may occur during your hospital stay. A Patient Representative will visit you soon after admission to the hospital. The Patient Representative is here for you, the patient, to personalize your hospital stay, enhance your care and to provide explanation and answers to your questions. If you experience problems/concerns while you are here, the Patient Representative will provide a means for you to express yourself and hopefully, resolve the problem before you leave the hospital. Our Patient Representatives are here to serve you and to make your stay a more comfort one. Feel free to call upon them by calling 238.4558 or 238.4557. Patient Responsibilities Our patients, in turn, have responsibilities. You have the right to be made aware of the established hospital rules and regulations that apply to you, your family and visitors while here. Hospital Rules and Regulations No smoking is allowed anywhere inside the building. The hospital is not responsible for lost or stolen personal items such as jewelry, money, belongings, etc. Such items should be taken home by a family member or secured in the hospital safe. Family members and visitors must adhere to all hospital rules and regulations. Patients must know their health insurance benefits. Reporting Concerns As a patient, it is your responsibility to report those concerns, problems and/or Complaints that you may experience regarding the treatment and care you are receiving at Lexington Memorial. The appropriate hospital staff, your nurse, your doctor and/or a patient representative will investigate and report back to you their findings and resolutions in an expedient manner. Explanations and Information You must ask for clear and understandable information regarding you care and treatment. Ask for available literature about your condition, treatment and procedures being performed. Decisions Regarding Health Care After you have gathered information, asked the appropriate questions and have understanding, you must make decisions. After you and your physician have consulted with each other and agreed upon the course of your treatment, it is important for you to follow the prescribed plan. Respect and Consideration Patients and patient's visitors must be considerate of other patients in the hospital and the hospital staff by controlling noise and being respectful of the hospital rules and regulations. As a partner in your health care with the hospital staff, you must be considerate of them and display respect toward them. Being Honest Patients must provide honest information to the hospital staff. The hospital staff must know the problems you are experiencing, both physical and emotional. Reporting of all changes you are experiencing is vital to the hospital staff providing the care you deserve.

Patient Relations